Policies

Shipping & Returns

Everything you need to know about getting Balance Buddy to your door — and what to do if something isn't right.

Shipping

We ship Balance Buddy directly from our small family operation. Every order is packed with care.

MethodEstimated timeCost

Standard Shipping5–7 business daysFree on orders over $75

Expedited Shipping2–3 business daysCalculated at checkout

Overnight Shipping1 business dayCalculated at checkout

Orders are processed within 1–2 business days after payment is confirmed.
Shipping times are estimates and begin once your order has been picked up by the carrier.
You will receive a tracking number via email once your order ships.
We currently ship within the contiguous United States only.
P.O. boxes may not be eligible for all shipping methods.

Returns & exchanges

We want you to love Balance Buddy. If something isn't right, we'll make it right.

30 days return window

Return conditions

Item must be returned within 30 days of delivery.
Product must be unused, unassembled, and in its original packaging.
Proof of purchase (order confirmation email) is required.
Items showing signs of use, assembly, or damage are not eligible for return.
Digital products (Build Your Own PDF) are non-refundable once downloaded.

How to start a return

Email [email protected] with your order number and reason for return.

Get your label

We'll send you a prepaid return shipping label within 1–2 business days.

Ship it back

Pack the item securely and drop it off at any carrier location.

Receive your refund

Refunds are issued to your original payment method within 5–7 business days of receiving the return.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery. Include a photo of the damage or incorrect item and your order number. We'll send a replacement at no charge or issue a full refund — your choice.

Common questions

Can I cancel my order?

Orders can be cancelled within 24 hours of placement. After that, the order may already be in processing. Contact us as soon as possible and we'll do our best to help.

Do you offer exchanges?

Yes! If you'd like a different color or configuration, contact us and we'll walk you through the exchange process.

What if my return is outside the 30-day window?

Reach out anyway — we review requests on a case-by-case basis and always try to find a fair solution.

Questions about your order?

Our team is happy to help — we personally read every message.